Problems Ordering

There could be a few reasons you’re having trouble placing an order:

  • Your address may not be matching the address on file with the credit card company.  If your credit card billing address needs updating, the computer will think you are fraudulent.
  • A number may have been transposed while entering the card number or expiration date.
  • Your name may not have been typed exactly how it looks on the card.
  • When entering your phone number in the Billing Details, please do not add dashes/spaces/periods, etc.. just numbers only.
  • Please try to use a different payment method (for example, PayPal) or a different credit card.
  • You can also try again using a different browser.  We recommend using Google Chrome or Mozilla Firefox.  Also, clearing your browser’s or computer’s cache and cookies.
    • If you would like to clear your cache and cookies, here is the link to a page with instructions depending on what browser you're using.
  • You may have your cookies turned off which may cause the spin dial to keep spinning but the order to never go through.
  • It could be we are experiencing a high volume of traffic (usually during a sale) and just need to wait a minute to place your order.

Always feel free to contact us to help you place your order! We’re happy to help!  

There are two ways in which you can contact us to help you to place an order.

  • We can help you place an order by submitting a ticket. We’ll need to know what product(s) you’re trying to purchase and what quantity. We will also need your preferred email address, phone number, and billing and shipping addresses. With this information, we can create an invoice and email it to you to complete payment.  You can also send this information via email to
  • If you would prefer, we can assist you over the phone by calling 877-750-6455 during regular business call hours.  If you are calling outside of our business hours, please contact us by submitting a ticket and include your phone number and the best time to reach you.